Veo Scooters

$1 to unlock the scooter

$0.39 per ride minute
(rates subject to change)

Riders will be charged through the VeoRide app. Make sure to stay tuned to the app; Veo will occasionally offer promotions and ride credits!

Scooters are available to ride no matter the day or time! Veo Scooters can be ridden 24 hours per day, seven days per week. Scooter availability can be viewed within the VeoRide App.

For SIU students who need transportation later at night, Saluki Twilight Transit offers a safe means of transportation for SIU students both on and off campus.

Riding a scooter is easy! Veo offers an Education Mode in the Veo app, which will reduce the maximum scooter speed and allow the rider to start slowly while getting used to the controls.

The right handlebar contains:

• Throttle (push with thumb)
• Rear brakes (pull with 2-3 fingers)

The left handlebar contains:

• Bell
• Front brakes

It's highly recommend to use the rear brakes when stopping the scooter. Do not use the front brakes by themselves; using the front brakes when trying to stop can cause the rider's forward momentum to pitch them over the handlebars.

When preparing to accelerate, the rider can use their foot to push the scooter forward. Gaining 1-2mph can create an easier transition to the acceleration speed.

Allow plenty of room to slow down and stop. This protects the rider and pedestrians from potential crashes.

Scooters can be ridden anywhere bikes are allowed. Designated bike lanes and multi-use paths (such as Piles Fork Greenway and the Downtown Campus Bike Path) are ideal.

When those aren’t available, riders can ride in the street. Please stay as close as possible to the right-hand side of the road.

In the case that this option is deemed not possible or too dangerous, riders may ride on the sidewalk. Make sure to give any pedestrians present the right-of-way and ample warning of the scooter's presence.

On campus, scooters can be driven anywhere except for crosswalks. Please dismount scooters and walk them through any crosswalks.

Please see the Carbondale Bike Map for the locations of bikeways throughout town.

According to Veo policy, riders need to be over 18 years old to ride a scooter. 

Per the State of Illinois policy, riders need to hold a valid driver's license or learning permit.

There are 9-11 designated scooter parking areas throughout town. A parking area is the best place to park a scooter! If there is not a parking area close by, look for a bike rack and park the scooter close to it.

A scooter can be left in the city’s right-of-way out of the way of pedestrian walkways, traffic, accessible ramps, and entryways to buildings.

On campus, scooters can be parked on bike racks, designated parking areas, or away from high-traffic areas utilized by pedestrians.

Keep in mind that if scooters are continually left in the way of pedestrians, drivers, and others, the program could lose support from the community.

No; Campus Lake Trail is a no-ride zone for e-scooters, bicycles, and skateboards.

Scooters will stay charged for up to 50 miles of travel, which equates to roughly 7-9 hours of ride time.

Veo staff monitor the fleet's battery levels. When a scooter falls under 30% battery, a staff member will replace it with a battery that is fully charged. 

If riders encounter a scooter with less than 30% battery, please call Veo Customer Service to report the scooter number for battery replacement.

If you find a scooter parked unsafely or blocking access (such as a doorway or sidewalk), please take a picture of the scooter's QR code and the scooter as it is parked, and send it to hello@veoride.com.

SIU and Carbondale each have set rules, regulations, and policies for bicycle use. Please stay up to date on all policies for scooters in Carbondale and at SIU.

• City of Carbondale
• Southern Illinois University

It’s easy! Just follow the rules, and encourage others to do the same.

• Follow traffic rules
• Yield to pedestrians
• Follow the flow of traffic

While they are not required for riding Veo scooters, helmets are strongly encouraged. Scooters can reach 15mph at full speed, and helmets are crucial to rider safety.

• Operated while the user is impaired or inebriated
• Operated while the user wearing earbuds or headphones
• Brought onto the Saluki Express or any Rides Mass Transit service
• Operated, parked, or brought inside parking garages
• Brought indoors (inside a residence hall or other campus building, office, or residential home)
• Operated to transport multiple riders

If users violate any of these policies, they can be issued a ticket (that could result in a fine) by the Department of Public Safety or the Carbondale Police Department and/or receive a policy violation through Veo. If the user is a student, they can also be reported to SIU Student Rights and Responsibilities.

Riders may park anywhere within the Carbondale service area that is not a prohibited zone. Prohibited parking zones include private property, anywhere that blocks sidewalk or pedestrian accessibility, landscaped areas, parking spots for cars, or building entrances and exits.

When parking a scooter, please keep in mind:

• Riders must allow 3 feet on either side of parked scooter for pedestrian foot traffic.
• Riders cannot obstruct sidewalk entrance, ramp, or any other ADA accessibility resource when riding or parking the scooter.
• Parked scooters cannot block fire hydrants, outdoor furniture, or other safety or pedestrian resources.
• Riders cannot park on personal property.
• Scooters cannot be parked in parking spots meant for cars and motorcycles.
• Scooters should be parked next to or near bicycle racks. Look for the "Park Here" stickers. If parking near a bike rack is not an option, scooters may be parked in bike racks.

If a scooter is parked in a prohibited zone, please call +1 (855) 836-2256 or email hello@veoride.com for Veo staff to come move it.